Compliments & Complaints

We're dedicated to delivering the highest quality service to all our customers and aim to provide a positive experience to everyone we come into contact with. If you have any feedback for us, we'd love to hear from you.

Thank you

Thank you for your feedback. We're always happy to hear nice things about us. This will be passed on to the relevant team.

Thank you we have received your complaint. You will receive an email confirmation of the message you submitted.

We'd love to hear your positive review.

We have a lot of different offices across the UK, so it would be helpful if your message is delivered to the right place. Find the region relevant to you and click the button to get in touch. Plus, you can also share your positive review on Trustpilot. That would be brilliant too.

I'm an existing customer with an after sales issue
I have a formal complaint

When you buy a Miller Home you can rest assured that you'll always receive a friendly and professional service. However, should an issue arise we'd like to hear about it, so we can resolve it for you.

We are a Registered Developer with the New Homes Quality Board (www.nhqb.org.uk) and comply with the New Homes Quality Code and the Consumer Code for Home Builders.

If you are not happy with any aspect of the purchase of your new home or our after sales service please do let us know so we can try to resolve the issue for you. If you are not satisfied that the problem has been resolved, you can make a complaint in accordance with our formal complaints process set out below.

If you do wish to make a formal complaint, you can do this on our website at millerhomes.co.uk/get-in-touch/compliments-and-complaints.  You can also write to us at any of our Regional offices or phone us or speak to your usual contact about raising a complaint.

You will receive a written acknowledgement of your complaint within 5 days from the business day after your complaint is received and your details will then be passed on to the relevant team, who will reply directly to you within 10 days to let you know how we plan to look into this and how long we anticipate this will take.

You will then receive a response within 30 days from one of our management team addressing your points or concerns and explaining your options if you do not feel your complaint has been fully resolved at this stage, including escalation to the relevant Regional Managing Director.

If your complaint is not closed within 8 weeks, we will send you a further update on next steps and expected timescale for resolution and we will send you a Closure letter once your complaint has been resolved. If we are still unable to resolve the issues to your satisfaction, then you may be able to refer your complaint to any dispute resolution service offered by NHBC or the New Homes Ombudsman Service  (if you reserved your new home after 3 January 2023) or the Consumer Code’s Independent Dispute Resolution Scheme  (for reservations before 3 January 2023). It is within the New Homes Ombudsman Service discretion to decide when or if to accept a complaint in accordance with the scheme rules. The New Homes Ombudsman Service can accept complaints that have arisen within two years of legal completion. After this, you may be able to refer certain matters to NHBC in terms of your warranty cover. Using our complaints procedure,  the New Homes Ombudsman Service or the Consumer Code’s Independent Dispute Resolution Scheme does not affect your normal legal rights.

To advise us about your complaint, please choose the region where your Miller Home is located:

How to complain

Miller Homes have offices across the UK. To make sure your complaint goes to the right team, first select the regional area that your complaint relates to, we will then put you in contact with someone who can help.

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